Trust is the product
Anyone can post a number on Facebook. We check who is coming to your home before they ever get a job.
Six layers of trust
ID & selfie match
Every fundi provides an SA ID or passport and a selfie, and our team matches them by hand.
Trade credentials
We check certificates and registrations. Electricians are flagged as CoC-capable only once we've seen proof of registration.
References
We call two references before approving a fundi.
Supervised trial job
The Verified badge appears only after one supervised trial job.
Approve before you pay
You agree to the callout and the quote before anything is charged, and you pay for repairs when the job is done.
Disputes
Photos and a written diagnosis are kept for every job. Our team mediates disputes, and fundis who break the rules are removed.
Ratings work both ways
After every completed job, the homeowner rates the fundi and the fundi rates the homeowner. Good fundis get more work, and good customers get keen fundis who come back.
Customers rate fundis
- Quality of workWas the problem fixed properly?
- PunctualityOn time, or kept you updated?
- Price fairnessDid the final bill match the approved quote?
- TidinessWas the work area left clean?
Fundis rate customers
- Clear briefDid the job match the description and photos?
- AccessGate code, parking, someone home as agreed?
- Payment on timeConfirmed and paid without delays?
- RespectCourteous to the fundi and their time?
Blind until both are in
You both have 7 days to rate. Neither side sees the other's rating until both are submitted or the 7 days run out. Then both are shown together, so nobody rates out of revenge.
Fundis see who they're working for
Before accepting a job, the fundi sees the customer's average rating from other fundis and how many rated jobs it's based on, or "New customer". It helps them choose jobs with confidence.
Low ratings get a human review
If an account's ratings stay low, our team reviews it. That can mean a warning, help to improve, or removal. Ratings from a disputed job are held until it's settled.
Ratings start when the FIND A FUNDI app launches. Only completed FIND A FUNDI jobs can be rated, and we don't import, buy or edit ratings.
Questions about ratings
Do fundis rate customers too?
Yes. After every completed job, you rate the fundi and the fundi rates you. Fundis rate four things: a clear brief, easy access, payment on time and respect.
Can someone see my rating before rating me back?
No. Ratings are blind. You both have 7 days to rate, and neither of you sees the other's rating until both are in or the 7 days are up. Then both are shown at the same time.
What happens if I get low ratings?
Our team looks at the account. Usually that means a conversation and a warning first. Repeated low ratings, or a serious complaint, can lead to removal. Ratings from a job under dispute are held until the dispute is settled.
What every fundi signs
- Arrive when you say you will, or update the homeowner
- Quote before work starts, with no surprise extras without a revised quote
- Keep the job on the platform, with no side deals to dodge the fee
- Respect estate access rules, homes, families and pets
- Leave a written diagnosis and before/after photos
- Rate customers honestly and fairly, never in retaliation
- Only do work you're qualified and, where the law requires it, registered to do
We collect only what we need
ID documents and bank details are stored privately and seen only by our verification team. The fundi's location is shared only during an active job. We never sell your data or your leads.