Privacy Policy
How FIND A FUNDI collects, uses and protects your personal information under the Protection of Personal Information Act, 2013 (POPIA). Last updated 19 October 2026.
1. Who we are
FIND A FUNDI (Pty) Ltd (registration number 2026/783238/07), trading as FIND A FUNDI ("we", "us"), is the responsible party for personal information collected through findafundi.co.za and our related services. We run an online marketplace that connects homeowners with independent plumbers, electricians, handymen and IT/Wi-Fi technicians ("fundis") on the KwaZulu-Natal North Coast.
Address: available on request from our Information Officer.
Information Officer: Michael Goetzsche, [email protected], 072 864 6248.
2. What we collect
| Who | Information |
|---|---|
| Homeowners using the request / waitlist form | Name, cell or WhatsApp number, email (optional), suburb, trade, how urgent the job is, a description of the job, preferred language, and whether you want launch news. |
| Fundis applying to join | Full name, cell or WhatsApp number, email (optional), trades, years of experience, areas covered, registrations and certificates you list, transport, languages and how you heard about us. Later, during verification (not through this website): ID or passport, a selfie, certificates or registration proof, references and bank details for payouts. |
| Account holders (when accounts open) | Your cell number, whether you log in as a customer or a fundi, one-time sign-in codes (kept only until they expire) and basic sign-in records. After completed jobs: the ratings you give and receive (for customers: clear brief, access, payment on time and respect; for fundis: quality, punctuality, price fairness and tidiness), and any comments. |
| Anyone who contacts us | Name, email or cell number, what kind of user you are, and your message. If you message us on WhatsApp or by email, we also receive what you send there. |
| Website visitors | Basic technical data that our hosting provider logs automatically (such as IP address, browser and pages requested) for security and to keep the site running. Your language choice is stored on your own device. |
Please don't send us special personal information (such as health information) or ID or bank details through the website forms.
3. Why we use it
- To answer your request, match you with a suitable verified fundi, and contact you about it (to take steps at your request towards an agreement, and our legitimate interest).
- To assess fundi applications and verify fundis' identity, qualifications and references, so homeowners can trust who comes to their home (legitimate interest, and with the fundi's consent).
- To sign you in, and to run two-way ratings: showing a fundi a customer's average rating before they accept a job, showing customers a fundi's ratings, and reviewing accounts with persistently low ratings (legitimate interest, and to perform our agreement with you). Ratings are opinions about how a job went, and you can ask us to correct a rating that is factually wrong or abusive.
- To tell you when we launch in your area, and to send you news, but only if you opted in (consent).
- To keep the website secure, prevent fraud and spam, and meet our legal obligations.
We only collect what we need for these purposes, and we don't sell your personal information.
4. Who we share it with
- Fundis and homeowners, for a job: when a job is assigned, we share the details the other side needs to do it (for example, your name, suburb or address, and contact number).
- Operators that process information for us: FormSubmit (form-to-email handling) and Cloudflare, Inc. (website hosting, USA); our email provider; and WhatsApp (Meta Platforms) if you choose to message us there. They may use your information only to provide their service to us.
- Verification partners, where we use them, to check ID or qualifications.
- Authorities, where the law requires it.
5. Information sent outside South Africa
Some of our operators store information on servers outside South Africa (for example in the USA or the EU). We only use providers that are bound by data-protection laws or by agreements that give a level of protection similar to POPIA, as section 72 of POPIA requires.
6. How long we keep it
- Waitlist and job requests: until 12 months after we launch in your area, or until you ask us to delete them, whichever comes first.
- Fundi applications that don't go ahead: 12 months, so we can reconsider them.
- Verified fundis' records: while the fundi is active on the platform, plus up to 5 years afterwards where we need them for legal, tax or dispute purposes.
- Ratings: while your account is active, plus up to 24 months afterwards for dispute and fraud purposes. Averages shown to other users are based on recent rated jobs.
- Messages to us: up to 24 months, unless they form part of a job or dispute record.
When we no longer need information, we delete it or make it anonymous.
7. How we protect it
We use reasonable technical and organisational measures: encrypted connections (HTTPS), access limited to people who need it, private storage for verification documents, and providers with good security practices. If we believe there has been a security compromise affecting your information, we'll notify you and the Information Regulator as POPIA requires.
8. Your rights
Under POPIA you may:
- ask whether we hold personal information about you, and ask for a copy of it;
- ask us to correct or delete it;
- object to us processing it, including for direct marketing;
- withdraw your consent at any time (this doesn't affect processing we did before you withdrew it);
- lodge a complaint with the Information Regulator.
To use any of these rights, email our Information Officer at [email protected]. We may need to confirm who you are first. We'll respond within a reasonable time, and within any period the law sets.
9. Direct marketing
We only send launch news or other marketing if you ticked the opt-in box or are an existing user, and every message tells you how to opt out. Reply "STOP" on WhatsApp, or email us, at any time.
10. Children
Our services are for adults. You must be 18 or older to request a fundi or apply as one. We don't knowingly collect children's personal information.
11. Cookies and local storage
See our Cookie notice. In short: we store your language choice on your device, and we don't use analytics or advertising cookies.
12. Changes
We'll update this policy when our services change, for example when the app launches. The date at the top shows when it last changed.
13. Contact and complaints
Information Officer: Michael Goetzsche, [email protected].
If you're unhappy with how we've handled your information, please contact us first. You can also complain to the Information Regulator (South Africa): inforegulator.org.za, [email protected], 010 023 5200, Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191.