Questions, answered
Can't find what you need? Get in touch, we're a small Ballito team.
Homeowners
Is FIND A FUNDI live yet?
Not yet. We're recruiting and verifying fundis in Ballito and along the North Coast first. You can tell us about a job or join the waitlist now.
Which areas will you cover?
From Sheffield Beach in the north to Westbrook in the south: Sheffield Beach, Salt Rock, Umhlali, Shakas Rock, Ballito, Simbithi, Zimbali, Tongaat Beach and Westbrook. Tinley Manor, Shakaskraal, Umdloti and Umhlanga will come later.
Which trades?
Twelve: plumbing, electrical, handyman, IT/Wi-Fi, mobile mechanics (at your home), gardening, painting, carpentry, tiling, home security (alarms, CCTV, electric fencing, gate motors), roofing & waterproofing, and pool maintenance. We're not covering cleaning, building or gas at launch.
How much will it cost?
Each fundi sets their own prices. You'll see their callout first and an itemised labour + materials quote before any work starts. If you accept the quote, the callout is waived.
Do I pay the callout?
Only if you decline the repair quote, or cancel after the fundi has set off. Accept the quote and the callout is waived.
Can I get more than one quote?
For scheduled, non-urgent jobs, yes. You'll be able to compare quotes in the app.
Is there a fee for homeowners?
No. Fundis pay a 10% platform fee out of their price on completed jobs.
Who is responsible for the work?
Fundis are independent contractors, and each one is responsible for their own work. We verify them, set the rules they agree to, and help sort out disputes. See our Terms.
Fundis
What does it cost to join?
Nothing. There's no monthly fee and no lead fees.
What is the 10% on?
10% of your charged callout or labour, only on completed jobs. 0% on materials.
Who sets my prices?
You do: your callout, your after-hours rate, your labour and your materials.
How do I get Verified?
Apply. Then we check your ID, a selfie, your certificates and two references, and you do one supervised trial job.
Do I need to be registered?
For electrical work, yes: you must be a registered electrician, or work under one. For plumbing, PIRB registration is a big plus and is needed for some work, like geyser installations. Handymen don't need a registration, but they must stick to jobs that don't legally need one. IT/Wi-Fi technicians don't need a registration either; certificates like CompTIA, Ubiquiti or MikroTik are a plus and are shown on your profile.
Will I have to pay for leads?
Never. You only pay when you get paid.
Language & privacy
Which languages?
English, Afrikaans and isiZulu. Use the EN · AF · ZU switch at the top of any page.
What do you do with my details?
We use them only to handle your request or application and, if you opt in, to send you launch news. Read our Privacy Policy.
Accounts and ratings
How do I log in?
With your cell number and a one-time code, as a customer or a fundi. Accounts open when the app launches. Until then you can join the waitlist or apply as a fundi.
Do fundis rate customers too?
Yes. After every completed job, you rate the fundi and the fundi rates you. Fundis rate four things: a clear brief, easy access, payment on time and respect.
Can someone see my rating before rating me back?
No. Ratings are blind. You both have 7 days to rate, and neither of you sees the other's rating until both are in or the 7 days are up. Then both are shown at the same time.
What happens if I get low ratings?
Our team looks at the account. Usually that means a conversation and a warning first. Repeated low ratings, or a serious complaint, can lead to removal. Ratings from a job under dispute are held until the dispute is settled.
Still stuck? Contact us.
